Product Expert - Clinical Operations

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.   At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.   As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.   Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for a highly motivated individual with life science industry experience within the Clinical Operations (Clinical Trials) domain to drive customer success with our Veeva Clinical Operations products family in Europe.   As part of the European and broader Global Product Expert teams, your experience will play a key role in the Product organization.  You will:

1. Build and foster highly engaged Users Communities; regularly communicating with them in a range of forums to provide clear and impactful communication that drives shared understanding & education, promotes product adoption, and delivers customer value
2. Represent the Product organization in customer meetings, online communities, with internal team education and at industry events – driving increased customer value through release education and product capability promotion
3. As a Voice for the Customers, capture and relay their needs (and industry-specific learnings) to our Product Management team based across the US, helping them to inform product decisions and improve designs that ultimately create better Clinical Operations products that enable:
   • AI & Digital transformation
   • Risk-based decision making
   • Regulatory compliance
   • A culture of continuous improvement
   • Operational excellence across the pharmaceutical industry 
4. Develop rich relationships with key product users / influencers 
5. Collaborate effectively with Veeva field teams to drive customer success, product excellence, best practices (Good Vault Practice) and Veeva success! 

This role is ideal for someone passionate about Clinical Operations and associated processes, eager to collaborate with customers, and excited to drive their success.