Refund Policy
Last Updated: October 29, 2024
1. Job Posting Refunds
Our refund terms for individual job postings:
- Full refund available within 24 hours of purchase if the post hasn't gone live
- No refunds once a job posting has been published
- Partial refunds may be issued for technical issues preventing proper posting
- Featured listing upgrades are non-refundable once active
2. Subscription Refunds
For our subscription services:
- Pro-rated refunds available for unused full months
- No partial month refunds
- Annual subscriptions may be eligible for partial refunds within first 30 days
- Cancellations take effect at the end of the current billing cycle
3. Refund Eligibility
Refunds are typically provided in these situations:
- Platform technical issues preventing service delivery
- Duplicate charges or billing errors
- Service unavailability during paid period
- Account termination by Remote Only (pro-rated)
4. Non-Refundable Items
The following are not eligible for refunds:
- Used promotional credits
- Processing fees
- Partial months of service
- Active job postings that have received applications
- Premium features already utilized
5. Refund Process
To request a refund:
- Submit request through our support portal or email
- Include your order/transaction ID
- Provide reason for refund request
- Allow 5-10 business days for processing
Refunds will be issued to the original payment method used for the purchase.
6. Dispute Resolution
Before initiating a chargeback or payment dispute:
- Contact our customer support team
- Allow 48 hours for initial response
- Provide relevant documentation
- Work with our team to resolve the issue
7. Contact Information
For refund requests or questions about our refund policy, please contact us: