CCaaS Lead (Call Center as a Service)
💰 $160,241 – $160,241🌍 WorldwideFull-time🎯 LeadPosted 4 days ago
Job Description Work site: Miami, US (Remote – With occasional travel requested) \n \n Experience \n \n 10 years in contact center operations, CCaaS, or customer experience technology \n Proven experience with CCaaS platforms (Genesys, NICE, Salesforce, etc.) \n Experience designing and implementing global support / 24x7 staffing models \n Background in large-scale transformation or managed services environments \n \n Core Skills \n \n Deep understanding of: \n Contact center operations & workf…