Client Success Coach (CSM)
We’re looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu’s online education company. Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform lives—starting with their own.
If you’re someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in people’s lives, keep reading.
About Us:
Richard Yu is an online business coach with:
- 100K+ subscribers on YouTube → youtube.com/richardyu1
- A growing personal brand on Instagram → instagram.com/richardyuzee
Our company is fast-paced, and rooted in service. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting.
About The Role:
This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. On average, you’ll work up to 9 hours per day, and some days will require a little more effort of 10 hours.
You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable, we’re in the coaching business.
Requirements
Here are the requirements:
- You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded)
- You will be conducting new onboarding calls daily to welcome in new students.
- You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed.
- You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community.
- Weekly group coaching calls answering client questions
- Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions
- Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience.
- Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs.
- Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.
- Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change.
- You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential.
- You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs
WHO THIS IS FOR:
- A coach or mentor at heart—you love helping people
- Clear, professional communicator (spoken and written English)
- Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads)
- Sales background
- Able to handle fast-paced environments, multiple clients, and changing priorities
- Willing to grow with us long-term (3+ years)—this isn’t a side hustle
- Open to feedback and constructive coaching (we’ll train you, but we expect growth)
- Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc—or willing to learn fast
WHO THIS IS NOT FOR:
- You have another full-time job or multiple freelance clients
- You struggle with structure, deadlines, or fast execution
- You dislike being challenged to improve daily
Benefits
Expected Earnings (Rev share on book of business): $10,000–$15,000+ USD/month (depending on experience)
Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections.