This position has the ability to work from home.
Our software client is looking for a few strong chat customer support representative who can engage with their user-base and guide their path to realizing how awesome their software product is!
What You'll Do:
Directly respond to and engage customer inquiries and requests.
Compare, analyze, and escalate customer requests to appropriate teams or individuals.
Prioritize and respond to customer support inquiries regarding product, functionality, account management, and billing.
Develop, author, and maintain product & process documentation.
What You'll Need:
You have weekend availability & flexibility to help ensure our customers are always assisted regardless of when they reach out.
You have excellent written and verbal communication skills.
You're a natural-born evangelist with infectious enthusiasm.
You have provided thoughtful technical and product support to those of varying technical levels.
Eagerness to learn as much as you can.
You have related customer support or account management experience, preferably in a SaaS B2B setting or the willingness and ability to learn.
You're flexible, love having many irons in the fire, and have the skills to stay organized and on top of it all.
You're located in the Central timezone in North America and able to work first shift to help provide coverage for our customers in the US.
Prior knowledge of design practices (UI, UX, research, testing) and design tools (Adobe Photoshop, Adobe Illustrator, Sketch) preferred.
Familiarity with modern ticketing, customer engagement, and CMS solutions leveraged within customer service environments (Zendesk, Desk.com, Help Scout).
Previous InVision experience and familiarity.
Company DescriptionStaffing and Recruiting Firm specializing in matching candidates with the right jobs at Fortune 1000 companies and rising start-ups.
Source: Working Nomads
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