We're looking for a few friendly Customer Support Specialists to join us full-time, remotely working from anywhere in the US! Hours will be Monday-Friday 9am-6pm Mountain Time and hourly pay will be competitive based on your geographic location.

CE Broker is a small, growing tech company with offices in Jacksonville, FL and Boulder, CO. This is an opportunity to join us in the department where 75% of our company got their start. Learning our business from the inside has fueled many careers within our organization.

Why CE Broker:

  • Award winning "best company to work for" 

  • Solid opportunity for growth: 1/3 of our team has experienced mobility during their tenure

  • We're committed to our core company values

  • Excellent benefits including fitness expense reimbursement and affordable health, dental, and vision insurance.

  • Retirement plan with company matching

  • Annual ownership thinking incentive bonus

  • Check out our CE Broker culture Instagram account to learn more about us!

Responsibilities include:

  • Answer customer live chats, emails, and phone calls

  • Provide delightful customer service through casual, unscripted conversations

  • Provide customer feedback and data to internal teams across the company

  • Maintain detailed product knowledge to engage in consumer education and support sales efforts

  • Write internal documentation and tutorials

We're looking for someone who...

  • Has a Bachelor’s degree (or an anticipated graduation date within the next year)

  • Has experience working remotely

  • Writes in a clear and concise manner

  • Enjoys teaching others and explaining technical concepts

  • Has patience to listen and grasp what customers are trying to accomplish

  • Is a continuous learner

  • Pays high attention to detail

  • Has a cool talent like breakdancing or opera singing because that would be fun to see.

How to apply:

With your application, please submit a cover letter explaining:

  • Why you want to work as a Customer Support Specialist.

  • Why you want to work at CE Broker and not somewhere else.

  • A description of a great customer service/support experience you had recently, and what made it great.

Any resumes without a cover letter will be removed from consideration.

If you think you've got all the right stuff for this position, please submit the cover letter and resume at https://cebroker.applytojob.com/apply/6Czasqdp0x/Customer-Support-Specialist

We look forward to hearing from you! (and seeing your breakdancing skills)

Source: We Work Remotely

Please let CE Broker know you found this job on Remote Only as a thank you to us! 👌