We’re seeking a smart, enthusiastic Customer Support and Onboarding Specialist to join our small (but growing and crazy talented) customer satisfaction team. You must be an excellent communicator and dedicated problem-solver. Passion for helping people succeed is a must! This is a remote position, but if you’re in the Miami area you’re welcome to join us at the office.
What You’ll Do
Become a SimpleTexting power user—before you can support others, you must know the product yourself
Provide technical and consultative support to our clients on a daily basis
Manage all aspects of the customers' onboarding process and track their progress
Train clients in their use of the platform by leading coaching sessions, presentations, and answering questions via phone, email and live chat
Answer prospective customers’ questions about the platform
Follow up with clients’ who showed interest in our trial plan but have not yet upgraded to a paid plan
Participate in the ongoing creation and updating of help center articles
It’s easy for you to put yourself in someone else’s shoes. You love making others happy.
Must have a Bachelor’s degree, preferably in a related field of study
English is your primary language. Secondary languages are a plus.
At least 1 year of experience working with customers
Strong interest in business and technology
Demonstrable critical thinking and creative problem-solving skills
Excellent communication and presentation skills
Translating technical ideas for non-technical audiences is fun for you
Ability to learn new software platforms quickly
Self-starter, positive attitude
Highly organized. You can manage and prioritize several different projects.
Teaching/instructional experience (ideally in software) a big plus
Source: We Work Remotely
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