We’re seeking a smart, enthusiastic Customer Support and Onboarding Specialist to join our small (but growing and crazy talented) customer satisfaction team. You must be an excellent communicator and dedicated problem-solver. Passion for helping people succeed is a must! This is a remote position, but if you’re in the Miami area you’re welcome to join us at the office.

What You’ll Do

  • Become a SimpleTexting power user—before you can support others, you must know the product yourself

  • Provide technical and consultative support to our clients on a daily basis

  • Manage all aspects of the customers' onboarding process and track their progress

  • Train clients in their use of the platform by leading coaching sessions, presentations, and answering questions via phone, email and live chat

  • Answer prospective customers’ questions about the platform

  • Follow up with clients’ who showed interest in our trial plan but have not yet upgraded to a paid plan

  • Participate in the ongoing creation and updating of help center articles

Necessary Qualifications

  • It’s easy for you to put yourself in someone else’s shoes. You love making others happy.

  • Must have a Bachelor’s degree, preferably in a related field of study

  • English is your primary language. Secondary languages are a plus.

  • At least 1 year of experience working with customers

  • Strong interest in business and technology

  • Demonstrable critical thinking and creative problem-solving skills

  • Excellent communication and presentation skills

  • Translating technical ideas for non-technical audiences is fun for you

  • Ability to learn new software platforms quickly

  • Self-starter, positive attitude

  • Highly organized. You can manage and prioritize several different projects.

  • Teaching/instructional experience (ideally in software) a big plus

Source: We Work Remotely


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